Visualforce for One Screen Data Entry in Salesforce
Salesforce users who have come from the single entry screen environment of a contact manager find that they have to go through more clicks and screens then they are used to in order to add a new Contact for a new Account and then schedule a Task to call the new contact at some point in the future.
Even though Salesforce provides considerably more power than a contact manager, salespeople in particular are not fond of having to spend any more time than they think is necessary to key data into a CRM system. Read more
10 of the Decade’s Important Advancements in Business Technology
There have been many important advancements in technology over the past decade. Here are a few that have had a significant impact on how businesses operate and how businesspeople interact with their prospects and customers. Read more
SageCRM 7.0 Features
Here is some of what’s coming in SageCRM 7.0, which is currently in Development Partner beta. Read more
Potential Business Applications for an Apple Tablet
From an Apple Patent. Source: NYT
With all the current speculation as to if, when and in what form factor Apple will release a tablet in 2010, it is a good time to consider some potential business applications for the mythical “iTablet” or “iSlate” (Post Launch Update: before the announcement, I thought that iPad was too obvious a brand). Some blog comments have termed the tablet “a solution looking for a problem.” Read more
Salesforce.com for Small Businesses
Salesforce.com is now promoting a suite of editions for small business, with the launch of the small business page. The three, offered editions provide an easy way for small businesses to get started with the world’s leading CRM solution. While the small business editions have feature limitations compared to the higher end, Enterprise Edition, users can still benefit from solid, core functionality and from all of the of the Force.com platform’s physical security, application security controls, and high availability. Read more
Force.com Sites Explained
Force.com Sites provides an all-in-one method for creating database driven, standard Web pages.
What are “database driven” pages? These are pages with a normal Web site look and feel, except that certain elements of the pages are retrieved from database tables rather than being maintained in the Web page as HTML text. Read more
Definition of Cloud Computing
The definition of “cloud computing” is ever changing. The word “cloud” has been a long time metaphor for resources and connections that are somewhere outside the firewall. Cloud computing is a general term that describes the delivery of hosted services (usually software) that replace the need for an organization to incur infrastructure costs, including the time spent setting up local hardware and software components. Cloud computing can be thought of as an “outsourced” IT network. Read more
Twitter Salesforce Interaction for Customer Support
The following video shows how a customer inquiry from within Twitter can be added as a Case in Salesforce.com and how a customer service representative can easily reply to the inquiry.
With Salesforce for Twitter, tweets related to a specific Twitter account or to a specific search term can be pulled into Salesforce.com and a Case can be automatically or manually created. Read more
Force.com VAR Program Launches
Program for Force.com Resellers Announced
Salesforce.com has recently launched a new VAR program for Force.com. Read the full press release here. Lexnet signed on as a charter partner along with a dozen other VARs.
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