Posted by Derek Markham on March 4, 2010 · Leave a Comment
Gmail users now have an option for a social CRM tool right within their inbox with the Rapportive plugin. The UK startup’s new Gmail plugin for Chrome and Firefox pulls in your contacts and gives you a preview of their profile, complete with picture and bio, as well as links to other social profiles. In addition, notes can be added for each contact to help keep them all straight or to add insights to each one. Read more
Name: Jesus Hoyos
Company/Title: Managing Partner, Solvis Consulting, LLC
Company: www.solvisconsulting.com
Blog about CRM in Latin America (Spanish): www.jesushoyos.com
Twitter: www.twitter.com/jesus_hoyos
LinkedIn: www.linkedin.com/in/jesushoyos Read more
Name: Brent Leary
Company/Title: CRM Essentials, Partner
Website: http://crm-essentials.com
Blog: http://brentleary.com
Twitter: http://twitter.com/brentleary
Book: Co-author of Barack 2.0 Read more
Name: Guido Oswald
Company/Title: Progress Software, Switzerland / Sr. Solution Engineer
Blog: http://crm2-0.blogspot.com
Website: http://GuidoOswald.de
Twitter: http://twitter.com/GuidoOswald Read more
Posted by Nathalee Ghafouri on April 6, 2009 · 1 Comment
This post is part of our new series of email interviews with CRM, email marketing and inbound marketing luminaries.
Name: Paul Greenberg
Company/Title: The 56 Group, President
Latest Book: CRM at the Speed of Light, 4th Edition
ZDNet Blog: http://blogs.zdnet.com/crm
PGreenblog: http://the56group.typepad.com
Twitter: http://www.twitter.com/pgreenbe Read more
Photo courtesy of Beatnic on Flickr
Often, when people in “the industry” think about CRM, they think about the software (or Software as a Service) that tracks lead, prospect and customer information. While this is an important part of customer relationship management (CRM), it is not the whole picture. Read more
Posted by Sean Daily on December 18, 2008 · Leave a Comment
Podcast: Play in new window
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TEC host Sean Daily talks with CRM expert Paul Greenberg, ZDNET CRM blogger, President of The 56 Group and author of the best-selling book CRM at the Speed of Light, Fourth Edition: CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
, about CRM 2.0 and Social CRM trends.
Filed under TEC Podcasts · Tagged with author, blogger, CRM, crm 2.0, crm at the speed of light, paul greenberg, podcasts, sean daily, Social CRM, tec, techexeccasts, zdnet
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