SageCRM Web Form to Case

Companies that are using or planning to use SageCRM for Case (Ticket) management are often looking for an anonymous Web Form to Case functionality, so that a customer can be prompted for a serial number or a specific software version — and this information will be sent to custom fields within the SageCRM Case record.

There are several ways that this can be set up, but the following is the best way to set it up when SageCRM is hosted within a company’s firewall: Read more