CRM 2.0 and Social CRM with Paul Greenberg

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TEC host Sean Daily talks with CRM expert Paul Greenberg, ZDNET CRM blogger, President of The 56 Group and author of the best-selling book CRM at the Speed of Light, Fourth Edition: CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers, about CRM 2.0 and Social CRM trends.

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